FREQUENTLY ASKED QUESTIONS
1. How do I start service?
a. Verify that we are indeed your water service provider
b. Come to our office in Raytown, MO at least one day prior to needing
water and provide us with the following:
- Name to appear on the bill
- Mailing address if different from service address
- Date you wish to start service
- Phone number
- Social security number
- Driver license
- Appropriate Advance Payment (deposit) amount
2. Do I need to be at home when service man comes out to turn water on?
Generally speaking you need not be home. You do have the
option of making an appointment if you suspect problems. Some customers choose
to turn their main valve off which prevents a fixture, which may have been left
on, from running water uncontrollably. Turning off the main valve will avoid
the Water District in Raytown, MO making a second trip at which your presence will be required.
3. Is sewer billed separately?
Yes, sewer is separately billed. The sewer bill
is based on water department data and your "winter average" of water consumption, but is billed and collected by the City of Raytown.
Failure to pay your sewer bill will result in disconnection of your water
service.
4. Where do I look for leaks?
The most common household leak occurs in a toilet. They can
also occur in a number of other places within the home. Some of these include
but are not limited to water heaters, toilet tank overflow pipes and outside faucets accidentally
left on. The occasional necessary jiggle of the toilet flush lever is an often
overlooked household leak.
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